The survey questionnaire was sent to a random sample of UNISON
call centre members in Scotland. 500 forms were distributed
and 382 were returned (76% return rate).
| Q
|
Question
|
%Yes
|
%No
|
| 1 |
Personal details |
|
|
| 2 |
Have you suffered from any
throat or respiratory problems |
22 |
78 |
| 3 |
Is your workstation comfortable
|
62 |
38 |
| 4 |
Have you suffered any aches
or pain in your hands, wrists, upper arms or back |
61 |
39 |
| 5 |
Have you suffered from headaches
at work |
82 |
18 |
| 6 |
Have you suffered from any
hearing impairment |
12 |
88 |
| 7 |
Have you had any other health
problems which you feel are associated with your work
|
32 |
68 |
| 8 |
Do you believe background
noise levels at work are comfortable |
15 |
85 |
| 9 |
Do they make listening and
speaking a strain |
82 |
18 |
| 10 |
Do you feel stressed at work
|
75 |
25 |
| 11 |
Does monitoring affect your
stress levels |
66 |
34 |
| 12 |
Do you get regular breaks
|
73 |
27 |
| 13 |
Is drinking water available
at all times |
85 |
15 |
| 14 |
Is your equipment comfortable,
easy to use and efficient |
71 |
29 |
| 15 |
Is it maintained hygienically
|
56 |
44 |
| 16 |
Are the software systems
and processes easy to use and efficient |
26 |
74 |
| 17 |
Do you have regular health
checks particularly for voice, hearing, eyes and back
problems |
78 |
22 |
| 18 |
Other comments |
|
|