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  Scottish Call Centre

Health & Safety Survey 2002

The survey questionnaire was sent to a random sample of UNISON call centre members in Scotland. 500 forms were distributed and 382 were returned (76% return rate).

Q

Question

%Yes

%No

1

Personal details

   

2

Have you suffered from any throat or respiratory problems

22

78

3

Is your workstation comfortable

62

38

4

Have you suffered any aches or pain in your hands, wrists, upper arms or back

61

39

5

Have you suffered from headaches at work

82

18

6

Have you suffered from any hearing impairment

12

88

7

Have you had any other health problems which you feel are associated with your work

32

68

8

Do you believe background noise levels at work are comfortable

15

85

9

Do they make listening and speaking a strain

82

18

10

Do you feel stressed at work

75

25

11

Does monitoring affect your stress levels

66

34

12

Do you get regular breaks

73

27

13

Is drinking water available at all times

85

15

14

Is your equipment comfortable, easy to use and efficient

71

29

15

Is it maintained hygienically

56

44

16

Are the software systems and processes easy to use and efficient

26

74

17

Do you have regular health checks particularly for voice, hearing, eyes and back problems

78

22

18

Other comments

   

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Further Information

Holding the Line: UNISONís Guide to Making Call Centres a Better Place to Work.