The survey questionnaire was sent to a random sample of UNISON
call centre members in Scotland. 500 forms were distributed and
382 were returned (76% return rate).
|
Q
|
Question
|
%Yes
|
%No
|
|
1
|
Personal details
|
|
|
|
2
|
Have you suffered from any throat or respiratory problems
|
22
|
78
|
|
3
|
Is your workstation comfortable
|
62
|
38
|
|
4
|
Have you suffered any aches or pain in your hands, wrists,
upper arms or back
|
61
|
39
|
|
5
|
Have you suffered from headaches at work
|
82
|
18
|
|
6
|
Have you suffered from any hearing impairment
|
12
|
88
|
|
7
|
Have you had any other health problems which you feel are
associated with your work
|
32
|
68
|
|
8
|
Do you believe background noise levels at work are comfortable
|
15
|
85
|
|
9
|
Do they make listening and speaking a strain
|
82
|
18
|
|
10
|
Do you feel stressed at work
|
75
|
25
|
|
11
|
Does monitoring affect your stress levels
|
66
|
34
|
|
12
|
Do you get regular breaks
|
73
|
27
|
|
13
|
Is drinking water available at all times
|
85
|
15
|
|
14
|
Is your equipment comfortable, easy to use and efficient
|
71
|
29
|
|
15
|
Is it maintained hygienically
|
56
|
44
|
|
16
|
Are the software systems and processes easy to use and
efficient
|
26
|
74
|
|
17
|
Do you have regular health checks particularly for voice,
hearing, eyes and back problems
|
78
|
22
|
|
18
|
Other comments
|
|
|
Scotland's
public service union
|
