Pyramid schemes, prize draws and bogus sales callers - it's
difficult to know how to handle these situations, but fortunately
a lot of scams and bad purchases can be avoided when we know
what to look for.
Most of us can protect ourselves from scams when we have
the right information and advice. Download these free information
guides for a better understanding of how to stay safe and
what to do if you, a relative, or an older person you care
for is tricked by dishonest claims.
scams (PDF, 495KB) - this practical guide can help
you to identify a potential scam by telling you what to look
for. Our handy 'scams checklist' is a useful way to work out
whether you may have been approached by a dishonest claim.
We can also advise you on what to do if you've found yourself
victim of a scam.
consumer rights (PDF, 980KB) - find out your rights
and options when you choose where to buy from, and what your
consumer rights are if you need to make a complaint. This
guide aims to give you the confidence to shop easily and safely.
safe (PDF, 665KB) - this guide provides practical
steps you can take to feel safer, both at home and when you're
out. It looks at ways to secure your home and safety on the
doorstep and explains what to do if you're a victim of a crime.
security (PDF, 947KB) - using the internet safely
means using the common sense we already use in everyday life.
This guide shows how to apply these rules online so that you
can protect yourself, and your computer.
If you'd prefer, you can order our information guides through
the post by calling 0800 169 6565 and any of our guides can
be posted to you free of charge.
Always stop, think and be sceptical before signing anything
or handing over any money. If an exciting offer seems too
good to be true, think about the following warning signs and
ask yourself if it is a scam: "